Terms and Conditions
Orders
These terms and conditions will apply to all transactions on our website. You should read through them carefully before placing your order.
All our products are handmade and may be subject to natural variation in size and colour.
When you place an order, we will require your name, and e-mail address. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to: sales@scaramangashop.co.uk.
Order confirmation
We will obtain authorisation on your card before your order can be accepted. Once authorised we will send an order confirmation to the e-mail address you have supplied to us. You will be notified if there are any delays. If there are any problems with your order or if your item(s) is out of stock, you will be contacted by one of our customer services representatives either by email or by phone.
Contract Cancellation
You are entitled to cancel this contract provided you exercise your right no longer than 7 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on 00 44 1334 657 642 or by e-mail: sales@scaramangashop.co.uk. If your order has already been despatched please follow the procedure set out in Delivery and Returns section.
Pricing and payment
Payment for all orders is in pounds sterling and at point of sale (not at the point of despatch) and inclusive of VAT. We offer a currency conversion guide which will calculate the price in USD and Euros. These converted prices are for guidance only and the amount you are charged by your card issuer / PayPal will differ. Many credit / debit card issuers now charge a conversion fee for transactions in currencies other than one one assigned to your card.
The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is your own. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this site whether or not that product has been sold.
The price you pay is the price displayed on our website at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund.
Online orders must be paid for by credit/debit card. We accept Visa, Delta card, MasterCard, Amex, and Switch.
Other methods of payment are available and these include PayPal and direct bank transfer. . All goods will remain the property of Scaramanga until paid for in full. We do not accept cheques.
Orders from outside the EU /EEA
Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges. Scaramanga does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering. http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Security and credit card clearing
All card payments made on our web site are protected by a secure connection provided by SagePay; a leading provider of secure online card payments.
When you place an order all credit card details are encrypted using 128 bit encryption on a Protx secure SSL server (note: you will only see the golden padlock symbol on the page where you enter your credit card details). These details are transferred to the processing bank where they are authorised. Neither we nor anybody else see the details and they are not held in clear text on any web site. We do not receive your credit card details, therefore we are unable to add items to an order once it is placed.
Refunds, returns and exchanges - please see the Delivery & Returns section of the website for our full Returns Policy
Jurisdiction
The products and services offered on Scaramanga’s website are sold for use within the United Kingdom. Use of this web site shall be governed by Scottish Law and will be subject to the jurisdiction of the Scottish courts. These terms and conditions do not affect your statutory rights.
Further help and advice regarding you statutory rights is available from Consumer Direct at www.consumerdirect.gov.uk or by calling 0845 4040506