Delivery, Refunds and Exchanges
Delivery
We aim to despatch orders within two working days (Monday to Friday), or on the same day if received before 2pm and you opt for Next Day Special Delivery.
Larger pieces of furniture may take up to two working days to pack and prepare for delivery.
We can only deliver to the credit or debit cardholder’s address as stated on their card statement, unless prior contact is made and an alternative delivery address approved.
If you need your order in a hurry we strongly recommend you opt for Royal Mail's Next Day Special Delivery. You will then receive your order in less than 24 hours (please read full description and restrictions below).
A signature will be required on delivery of your order. Where a signature is not provided the parcel may be held at your local Royal Mail collection office (for one week) /DHL /Parcelforce depot, and a card requesting collection/detailing re-delivery options will be left. Parcels returned to us due to non-collection will be re-delivered at the expense of the customer.
Fashion, Notebooks, Journals and Photo Albums, and Home Accents
At the checkout stage you will have the option to choose the delivery method for your order: Royal Mail 1st Class Post (approximately 1-2 days from despatch) or Special Delivery Next Day (strongly recommended for urgent orders or those required within three days). So you will usually receive your order within two working days after despatch.
The price for international orders will be automatically set according to their location. A full explanation of the costs can be seen further down this page.
If you choose Royal Mail’s Special Delivery Next Day service, we will despatch your order the same day if orders are received before 2pm Monday - Friday. Orders received after 2pm will be despatched the next working day. The Royal Mail guarantees to deliver Special Delivery orders before 1pm the day after we despatch it. Special Delivery orders placed on Friday will be delivered on Monday. We are unable to offer a Guaranteed Saturday Special Delivery service. Special delivery orders placed after 2pm on Thursday afternoon / Friday before 2pm will arrive on Monday before 1pm. Orders placed after 2pm on Friday will be despatched on Monday afternoon to arrive on Tuesday before 1pm.
This service is only available in mainland Britain and BT postcodes in Northern Ireland.
The maximum weight permitted for this service is 2kg.
International orders will take 5-14 days depending on the destination country. If your order was placed outside the UK and it has not arrived after 21 days please contact us.
We reserve the right to send your parcel by Royal Mail Standard Parcels Service or by courier if it exceeds 2kg.
Furniture, Wooden Chests and Trunks, and larger Home Accents
Orders for furniture, wooden chests and some of our larger home accents ranges will be despatched within three working days and delivered by courier. Deliveries will take up to two days to arrive once despatched. Parcelforce or DHL will require a signature on delivery of your order. Where a signature is not provided the courier will hold the package and a card detailing how to arrange re-delivery will be left. DHL/Parcelforce will attempt three deliveries before returning the package to us. Parcels returned to us due to non-delivery will be re-sent at the expense of the customer. We can only deliver on week days, should you require delivery on Saturday please contact us for price.
We may be unable to deliver to some parts of Britain and there may additional charges applied by DHL or Parcelforce for delivery to certain locations. These include the following locations and postcodes: Channel Islands, BT, KA27- KA28, KW, HS, IM, IV, PA20 - PA49, PA60 - PA78, PH17 - PH44, PH49 - PH50, PO30 - PO41, TR21 - TR25 and ZE. We will contact you as soon as we can after you have placed your order.
Due to weight and size we cannot despatch large items (chests and furniture) by Royal Mail’s Special Delivery Next Day service.
We are unable to deliver any single item weighing over 2kg (this includes our large wooden chests and trunks) to addresses outside the UK.
In the unlikely event of an item not being in stock, you will be advised when you place your order or soon after.
Delivery charges per order:
| Delivery Service |
Cost | Order Items |
Order Weight |
| UK 1st Class |
£2.00 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags |
orders weighing less than 0.6kg |
| UK 1st Class |
£4.50 | includes all our leather bags, XL + XXL notebooks, selected small boxes and small home accessories. There is an extra £2 charge for Overlander bags. |
orders weighing between 0.6kg and 2kg |
| UK Special Delivery | £7.00 | leather bags, journals and small interiors | maximum of 2kg |
|
UK 1st Class / courier service (DHL/ Parcelforce) |
£6.00 | generally includes our larger bowls, smaller chests | orders weighing between 2kg and 10kg |
| UK Courier DHL / Parcelforce | £15.00 |
generally includes large chests and other large pieces of furniture |
orders weighing over 10kg |
| UK specialist furniture delivery / courier | £50.00 | Ex large Chests, cupboards and large cabinets | orders weighing over 35kg or fragile items |
| UK Special Delivery Next Day | £5.00 |
guaranteed next day delivery before 1pm our small, medium, travel and large notebooks, jewellery, purses and non-leather bags |
orders weighing less than 0.5kg |
| UK Special Delivery Next Day |
£7.00 | guaranteed next day delivery before 1pm (not for orders weighing over 2kg or furniture) There is an extra £2 charge for Overlander bags. |
orders weighing between 0.5kg and 2kg |
| European Union / EEA |
£4.25/€4.80 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags | orders weighing up to 0.6kg |
| European Union / EEA | £7.50/€8.50 | a single leather bag or XL leather journal not for furniture or home accessories | orders weighing between 0.5kg up to 1.2kg |
| European Union / EEA | £8.75/€10 | our small and medium Overlander bags or a single large leather bag or XL leather journal not for furniture or home accessories | orders weighing between 1.2kg and 1.5kg |
| European Union / EEA | £12/€13.50 | our large Overlander bag multiple items in order; e.g. XL notebook and large leather bag or two large leather bags. There is an extra £2 charge for Overlander bags. | orders weighing up to 2kg |
| European Union / EEA | £18/€20.30 | multiple items in order; e.g. XL notebook and large leather bag or two large leather bags | orders weighing up to 2.5kg |
| USA / Canada / rest of the world / non EU / EEA / | £5.50/ $6 | our small, medium, travel and large notebooks, jewellery, purses and non-leather bags | orders weighing up to 0.6kg |
| USA / Canada / rest of the world / non EU / EEA | £12/ $18.30 | includes most of our leather bags, XL + XXL notebooks NO furniture or home accessories |
orders weighing up to 1.1kg |
| USA / Canada / rest of the world / non EU / EEA | £16.50/ $25 | includes our large wide leather messenger bag, and orders containing multiple items. There is an extra £2 charge for Overlander bags. | order weighing up to 1.25kg |
| USA / Canada / rest of the world / non EU / EEA | £18.50/ $28 | orders containing multiple items or our small Overlander. There is an extra £2 charge for Overlander bags. | orders weighing up to 1.5kg |
| USA / Canada / rest of the world / non EU / EEA | £21.50/$32.75 | includes our orders containing multiple items or a medium Overlander bag e.g. two medium leather bags or a bag and an XL leather journal. There is an extra £2 charge for Overlander bags. | orders weighing up to 1.7kg |
| USA / Canada / rest of the world / non EU / EEA | £27.50/ $42 |
includes our large Overlander bag or two large leather bags |
orders weighing up to 2kg |
Note: There may additional charges applied by DHL or Parcelforce for delivery to certain locations; these include: Scottish Highlands, Islands or Northern Ireland and Jersey or Guernsey. Should you require delivery to one of these locations please contact us and we will provide you with a quotation.
International
European Union / EEA - see the table above, which gives an indication of the cost of delivery (maximum weight 2kg)
USA / Canada / nonEU / rest of the world - see the table above, which gives an indication of the cost of deliverymum weight 2kg). Due to their size and weight we are unable to deliver any single item weighing over 2kg (this includes all our wooden chests and trunks) to addresses outside the UK.
Orders from outside the EU /EEA
Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges. Scaramanga does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering.
Weekend delivery or for Special Delivery before 10.30am - please contact us.
Refunds and Exchanges
We want you to be happy with the products you’ve bought from us. So if for any reason you are unhappy with them, please contact us within seven days of receiving your purchases, and provided they are returned in their original condition and packaging we will give you a full refund excluding the delivery charge.
If you receive damaged/ faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired. It is important you contact us for a UK return label or international return instructions. We may not reimburse return postage if customers have not contacted us and Special Delivery is used to return items.
Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as 'COMMERCIAL GOODS RETURNED FOR REFUND'.
We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of cost at post office counters) when returning goods.
All returns must be made within 28 days. Your statutory rights are unaffected.
